Data protection declaration
We take the protection of your private data very seriously. We therefore inform you in detail in the following about the type, scope and purpose of the collection and use of your personal information as well as its processing.
Name and contact details of the data controller:
MULTIVAC Sepp Haggenmüller SE & Co. KG
Personally liable partner: MULTIVAC Sepp Haggenmüller Verwaltungs SE
Group president: Christian Traumann, Guido Spix
87787 Wolfertschwenden (Germany)
Tel.: +49 8334 601-0
Contact/Data Protection Officer
If you have any questions regarding data protection or your rights as a data subject, you can contact the MULTIVAC Data Protection Officer at:
1. Collection and use of personal information
You can visit our website without giving any information about you as a person. We only store your access data without reference to information that would reveal your identity as a person, such as the name of your Internet service provider, the date and time of the request, the name of the requested file, the page from which the file was requested, the access status (file transferred, file not found, etc.), the web browser and operating system used, the complete IP address of the requesting computer, and the amount of data transferred. This information is evaluated exclusively for the improvement of our offer and for reasons of technical security, in particular for defence against attempts to attack our web server, with the information not allowing any conclusions to be drawn about your identity as a person.
The legal basis for the storing this information is Article 6 (f) General Data Protection Regulation (GDPR).
Personal data (such as name, company, address, phone number and e-mail address) is only collected, if you willingly give us this in the context of your contact enquiry. We only use the data, which has been given by you, for the purpose of processing your enquiry, unless you give us separate consent. When your request has been completely processed, your personal information is blocked for any further use and deleted (after any required dates for preserving the data under commercial or taxation law have elapsed, currently ten years) unless you have explicitly provided your consent for further use of your personal information.
2. Contact form
If you contact MULTIVAC using a contact form on the MULTIVAC Internet pages, the data you provide will be stored so that your message can be forwarded to the correct contact person. This is done to process your request in accordance with Article 6 (b) of the GDPR. Your personal information provided via a contact form will not be used for any other purpose, and particularly not for advertising purposes. After we respond to your request, we will delete your request and any related personal information.
3. myMULTIVAC customer portal
Register with myMULTIVAC, get an overview of the MULTIVAC machines installed in your company. myMULTIVAC also has a clear account of the history of all your orders, enquiries and spare parts orders. In doing so, the following data from you will be stored in accordance with Article 6 (a) GDPR: first and last name, E-mail address, password, and login information.
If you want to delete your customer portal, send an e-mail to no-reply(at)my-multivac.com.
We use so-called “cookies” on several web pages, in order to make a visit to our website attractive and to enable certain functions to be used. These are text files, which the provider of an Internet site saves on the user's computer and can access again when the website is next visited, so that navigating or conducting transactions within the Internet is easier, and information about user behaviour can be retrieved.
Most of the cookies used by us are deleted from your hard drive after the end of the browser sitting (so-called “sitting or session cookies”).
Other cookies remain on your computer and enable us to recognize your computer again when you next visit (so-called “permanent cookies”). These cookies make it unnecessary for example to fill out forms again with your data.
An overview of the cookies used, further information about these cookies and your consent or refusal to the cookies settings can be viewed here and changed if necessary (or by clicking on the fingerprint):